Privacy Policy
Last Updated: [2/01/25]
1. Introduction
Cornerstone Hard Surface Restoration (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.
2. Information We Collect
We may collect the following personal information from you:
Name, phone number, email address, and other contact details
Payment information when you make a purchase
Service history, customer inquiries, and support requests
Communication preferences, including SMS consent
3. How We Use Your Information
We use your personal information to:
Provide and improve our services
Schedule and confirm appointments
Send customer support and service updates
Deliver marketing and promotional messages (only if you have opted in)
Process payments and transactions
4. Who We Share Your Information With
We do not sell or rent your personal information to third parties. We may share your information with:
Service providers who assist us in delivering our services (e.g., payment processors, customer support tools)
Law enforcement or regulatory bodies if required by law
SMS consent is not shared with third parties for marketing purposes.
5. Your Choices & Opt-Out Options
You can opt out of marketing communications at any time by replying STOP to any SMS message or by contacting us directly at [Email Address].
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 Email: Contact@cornerstonehsr.com
📞 Phone: 251-232-2195
Terms and Conditions
Last Updated: [Date]
1. Introduction
Welcome to Cornerstone Hard Surface Restoration ("we," "us," "our"). By accessing or using our services, website, or communications (including SMS messages), you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Services
Cornerstone Hard Surface Restoration agrees to perform the services indicated in a professional and workmanlike manner using equipment and detergents standard to the cleaning, stone restoration, and coatings industries.
3. Safety Warning & Liability Disclaimer
- WARNING: Take caution when walking onto hard surfaces. Customers are advised to stay off damp carpet as long as possible and provide towels.
- Customer Responsibility: Cornerstone Hard Surface Restoration will not be held liable for any slips or falls during and/or after the time of service. The customer takes full responsibility for any slips or falls during and/or after the service.
4. Tile & Grout Services
- Our service requires an unconditional release of any and all responsibility for real or imagined damage caused by our attempt to service your tile and grout lines (e.g., poor workmanship, cracked, stained, etched, or degraded tile/grout, damaged tiles, water stains, etc.).
- Tile & Grout Repair: Our services are warranted for 30 days but do not cover repairs stemming from acts of God, prior damages, poor workmanship, abuse, water leaks, or other substances.
5. Carpet Cleaning
- Customer Acknowledgment: Loose carpet at the seams, along walls, on concrete/wood floors, or poorly installed carpet is cleaned at the customer's own risk.
- Stain Removal Disclaimer: Cornerstone Hard Surface Restoration does not guarantee the removal of stains, discoloration, or any texture or shading changes in carpet.
- Liability: We are not liable for any shrinkage, fading, or color changes, nor for furniture stains caused by cleaning.
6. Upholstery Cleaning
- No Manufacturer Guarantee: The manufacturer/retailer does not guarantee upholstered furniture coverings against fading, shrinkage, washability, or cleanability, and neither can we.
- Customer Agreement: The customer agrees that Cornerstone Hard Surface Restoration is not liable for any failure to remove stains, discoloration from non-fast dyes, backing, threads, or other materials.
7. Water Extractions
- Service Disclaimer: Our services require an unconditional release of any and all responsibility for real or imagined damages caused by our attempt to save your carpet.
- No Reinstallation: We do not offer reinstallation services for carpet or other flooring materials.
8. Other Coatings & Repairs
- Coatings and repairs are completed at the customer’s own risk and come with a 30-day warranty.
9. Marble & Natural Stone Cleaning Disclaimer
- Natural stones like Travertine, Marble, and other non-man-made stones are soft in nature and may be prone to scratching through normal wear and tear, including sand and rock particles embedded in shoe soles.
- Potential Damage Disclosure: Heavy furniture or appliance movement may cause scratches on stone surfaces.
- During the cleaning process, we use four components: emulsifier, pressure, heat, and vacuum. While we use a soft brush ring for natural stone cleaning, it is possible that pre-existing scratches or imperfections may become visible after cleaning.
- No Liability for Pre-Existing Conditions: We are not responsible for pre-existing scratches, imperfections, or cosmetic defects that may become apparent after cleaning.
- Customer Agreement: By signing this form and/or accepting service from Cornerstone Hard Surface Restoration, you acknowledge the possibility of pre-existing conditions and agree to the cleaning process.
10. Customer Assistance Release
- Our services require the customer’s unconditional release of any and all responsibility for real or imagined damage caused by our attempted services.
- If the customer chooses not to remove breakable items from furniture that we move for cleaning, they release Cornerstone Hard Surface Restoration from all liability for potential damage to breakable items.
- Permission is required to use cleaning water for irrigating lawns or landscaping, which is considered an accepted practice.
11. Appointments, Cancellations & Payments
- Scheduling: Appointments can be booked via phone, website, or SMS communication.
- Cancellations & Rescheduling: Customers must notify us at least 24 hours in advance to cancel or reschedule. Late cancellations may be subject to a fee.
- No-Show Policy: Customers who are not present for their scheduled appointment without notice may be charged a no-show fee.
- Payments: Payments must be made at the time of service via credit cards, cash, or online payments. Any outstanding balances must be paid before the completion of services.
12. SMS Communications & Consent
- By providing your phone number, you consent to receive SMS messages related to appointment reminders, customer service updates, and promotional offers (if opted in).
- SMS consent is not shared with third parties for marketing purposes.
- You may opt out of SMS communications at any time by replying STOP to any message or contacting us directly.
13. Privacy PolicyYour use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. You can review our full Privacy Policy here: [Insert Privacy Policy Link].14. Limitation of Liability
- Cornerstone Hard Surface Restoration is not responsible for pre-existing damage or wear on surfaces being cleaned or restored.
- We are not liable for damages caused by improper maintenance, underlying material defects, or customer misuse.
- No Guarantees: We do not guarantee specific cleaning results, nor do we warrant that stains, discoloration, or texture changes will be completely removed or prevented.
15. Dispute Resolution & Legal Action
- Any disputes arising from the use of our services shall be resolved through arbitration or mediation.
- Customers agree to waive any right to participate in class action lawsuits against Cornerstone Hard Surface Restoration.
- Legal Fees: In the event legal action is taken to secure payment, the customer agrees to pay all legal fees as permitted by law.
16. Changes to TermsWe reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.17. Contact InformationIf you have any questions about these Terms and Conditions, please contact us:
📧 Email: contact@cornerstoneHSR.com
📞 Phone: 251-232-2195